
Ever get the feeling that government bureaucrats make it up as they go along? Here's a recent case that will confirm those feelings.
Our client Linda (not her real name) has been receiving Social Security disability benefits for several years. In 2004 Linda started doing some part-time work. Then in 2007 her health got worse, and she had to quit. She didn't report any of the income to Social Security like she was supposed to, so it wasn't until last month that Social Security figured out that she had been working while receiving benefits (probably the Social Security computer cross-checked with the IRS computer). So Linda got a notice that her benefits were being cut off because her income was too high. Social Security couldn't know that Linda had already stopped working, and therefore her check shouldn't stop, so their mistake is understandable.
Their subsequent screw-ups, however, are not. When Linda got the notice that her check was cut off, she immediately went to the local office to see what she could do. What should have happened? Well, Social Security has a program for people in Linda's situation, called Expedited Reinstatement (EXR). Under EXR, if your check stops because of earned income
and you inform Social Security within five years that you are no longer working, your check is supposed to start up again while Social Security determines if you are still entitled to disability benefits. Moreover, Social Security regulations say that when people like Linda go into the office, they "must be informed of all their filing options, including the option to request EXR." Sounds simple, no?
Well, no one at the local office bothered to tell Linda about EXR. And of course, Linda didn't know to ask about it (would you?). Instead they told her that she had to file a new application for benefits -- in essence, to start over from scratch.
She contacted me the next day, and I told her I was pretty darn sure that she had a right to file for EXR. To double check, I called a Social Security worker I know (one who is completely on the ball) and he told me I was right. In addition, he sent an email to the office Linda had visited instructing them to change her application to EXR.
Problem solved? Are you kidding?
I told Linda that if she wanted to go to the office and make sure they had done everything right, it wouldn't be a bad idea (Linda is one of those amazing clients who has no hesitancy to knock on any door to get what she needs). Well, she went back to the local office, and she was told that she was no longer eligible for EXR because she had already filed a new application for benefits --
despite a specific Social Security regulation that says you can file for both at the same time.To add to the mess, the worker also told Linda that she could have filed for EXR if she had come into the office within ten days of losing her benefits. This is pure nonsense for two reasons: 1) Linda
did come into the office within ten days, and 2) Linda has
five years to ask for EXR.
I know what you're thinking.
Everyone confuses
ten days with
five years.
Anyway, our plan now is to walk hand-in hand with Linda to a different Social Security office, preferably one not staffed by pinheads. We'll bring along a stack of Social Security regulations and hopefully fix this problem lickety-split. Pray for us.